“He replied that employers instruct him not to send them World of Warcraft players. He said there’s a belief that WOW player can’t give 100 per cent as their focus is elsewhere, their sleeping patterns aren’t great, etc. I mentioned that some people have written about MMOG leadership as a career positive, and he shook his head.”

After a little searching I found the original source of this quote and the proper context in which it was delivered. Although the opinion was that of a single recruiter and was merely a brief comment in a conversation, it seems to have generated a surprising amount of publicity (nearly 90k hits on the forum alone). Much of this was no doubt due to the telephone game nature of how this story was reported; in some reports it was a job interview, in others a huge employeer. The story had a life of it’s own and was reported in various incarnations, some widely inaccurate from the original. It did however touch a nerve and I was forwarded the same link several times from both gamers and none gamers.

It wasn’t so many months ago that I was reading about “the striking similarities between the skills required for online gaming and those required for real world leadership”. Jim Spohrer, Director of Services Research IBM said, “What we’ve found is that success as a business leader may depend on skills as a gamer”. Some people even went as far as to say that these games should be thought of as “a potential educational medium for complex social skills”. Others even contemplated resumes that include a line reading “level 60 tauren shaman in World of Warcraft.”

I have come across many hardcore MMO gamers who poses in-game qualities that any employer would jump at, but do these really translate into real world qualities? Are guild masters really project managers or lead developers in another guise? I’ve seen guild masters that organize every part of their weekend raid but I really wouldn’t be confident of letting them run the project schedule. Virtual world skills may help improve real world skills but I personally haven’t seen a correlation between the two. Guild masters may make great project managers but I wouldn’t personally use this status as an indication of potential ability.

Since reading the quote in the edge magazine, I’ve read more negative opinions about the impact these games have on individuals. Some anecdotal observations claim that playing these games is causing college drop-outs and led to people neglecting their studies. The results from a small poll even showed that 55% of people thought that MMO gaming affected their own school or work performance. The sample is small, but it’s still quite interesting that the very people playing the game claim it affects their own performance. Many follow up comments from the original story come to a similar conclusion; playing games makes you a less effective employee. But is that really true?

Balance and separation seem to be the dominating factors. Those gamers that I’ve really enjoyed working with were able to leave their gaming lifestyle at home, it’s something they do in an evening but it doesn’t take over their life. Those that really cause headaches think nothing of discussing group tactics and tech tree analysis during work, with the lunchtime forum reading quite easily turning into an afternoons reading. Morning naps are a common occurrence to make up for lost sleep when they were too busy the night before slaying the latest boss. But is this really any different to any other evening activity?

Everyone spends their spare time in different ways, but if that spare time activity starts affecting work on a regular basis, an employeer is completely justified to be unhappy about this. It doesn’t have to be a late night playing games, it could quite easily be a late night at the local pub or 4am coding on your own pet project. It doesn’t matter if last night you were a Death Knight, a Shaman a Warlock or just out partying, if you come to work an absolute wreck and the rest of the team have to make up for it, that’s just not on. When hiring staff, level 70s need not apply?

For those people who have never played the blame game before, we need to set out the rules. The rules are actually quite simple, if in doubt seek the advice of a seasoned player. The first rule of the blame game is, it’s never your fault. The second rule of the blame game is, it’s never your fault. The third rule of the blame game is, it’s always some one else’s fault. So now we’ve established the rules, we need to work out some tactics to work out whose fault it actually is.

The first candidate for blame always has to be the last person to leave the company. Anything that’s wrong can easily be blamed on them, after all they can’t defend themselves so they make an ideal target. The next candidate can be chosen from any of the temporary staff you currently employ, the shorter the contract the better. If you aren’t going to have to see these people for much longer, this should work out quite nicely. The next candidate is anyone that’s working for the company in another location (if it’s another country this works even better). You might have to work with these people again, but you’re probably not going to see them on a daily basis, it shouldn’t be too awkward. Now this is where your choices start to become a little tricky, you’re down to the people that you work with everyday.

You have to keep this simple and align yourselves with the strongest members of the team, after all this is survival of the fittest. Fit yourself nicely into the crowd and look for anyone that doesn’t quite fit, this is real back to basics school ground behaviour. Pick off the weak and vulnerable first as these shouldn’t put up much of a resistance, then work your way up the power hierarchy until you find your patsy. So there you have it, those are the basic tactics for the blame game you might have to tweak as appropriate within your organisation but the general approach should apply.

The most important decision you face when presented with the blame game is do you really want to play? If you decide that it’s really not for you, the best way to deal with it is to simply throw out all of the rules, rip the board in half, stamp your feet as hard as you can and shout out loud, “I refuse to play”. It is often said that; “we work in a blame free culture, until something goes wrong”. Are you really interested in finding someone to blame when something goes wrong? Will it really help the customer solve their problem any sooner if you’ve found the person to carry the can for the failure? In the time it takes to sit there and rack your brains for potential candidates to take the blame, you could already be investigating the cause of the problems and attempting to fix them. In his recent post Sean Landis said;

Successful Agile development presupposes that team members will all act like adults. That’s a euphemism for being competent and professional. Agile teams are expected to accept a high level of responsibility and accountability. When they don’t, things can fall apart really fast.

Regardless of how bullet proof a process claims to be, there are always going to be issues that weren’t found prior to the release. If issues are always going to occur, should teams really be allowed to turn on each other in response to them, will this really lead to a better working relationship? The most important thing is that problems are dealt with promptly and professionally when they arise. Instead of trying to assign blame, people should be responsible for their own actions, they need to learn from the experience and measures should be put in place (if possible) to prevent this happening again. Next time your team is out celebrating your latest release and your mobile phone starts to ring, do you really want to start playing the blame game?

Currently the roads are covered in snow, buses, trains and planes are cancelled and I’m stuck at home, and I’m costing my employer money. Some employers might expect you to turn up regardless of the weather. Some employers might take the “snow day” out of of next months wages. Some employers provide the means to let their employees work from home. It is obviously not logistically possible for every business to allow working from home, but what about the ones that can? In a quote from the BBC report, Keith Tilley said;

“Employers need to do everything they can to allow staff to work from home and ensure that those that do manage to travel to work are well looked after, with overnight accommodation if necessary.”

Many businesses are turning to technology to allow their employees to not only work from home during periods of bad weather but also during peak demand. These virtual call centres are proving extremely popular with more businesses turning to this technology to provide a more permanent solution. Many businesses could benefit from this approach but lack the technology to actually make it possible. Is this technology too expensive, too complicated or is there simply a lack of knowledge about it’s usage?

A quick search in Google yields a range of solutions that can make working from home very possible, one of the best is a VPN. At one end of the spectrum is OpenVPN which retails at £0 (or $0). It’s open source; download it, install it, configure it and you’re ready to go. There is obviously an associated learning curve, but for most people with a technological persuasion it should be quite straight forward. If you don’t want to have to install and maintain software, another top result is Barracuda SSL VPN which starts to retail at £1250 (or $1800). It’s an appliance; turn it on, configure it and you’re ready to go. Both solutions provide the means to be virtually on the network without having to be physically in the office. Access can be provided to email, file servers, internal Web sites and office workstations. As a developer I can access CVS, SVN, our Maven repository, Hudson build system and any other resource I use during my normal working day. I can be just as productive (often more so) as if I’m really in the office.

There are a whole range of products that allow employees to work from home, but there really should be something to suit every businesses budget. Some businesses worry about letting employees work from home, but even if the technology is only used for extreme or emergency purposes, at least a business can suffer near zero downtime. Even if the technology is only used once or twice a year, it can still provide a return on investment for the smallest of companies. We currently have six team members connected to our SSL VPN, our business is counting the cost of the bad weather, but fortunately for us it should be somewhere near £0 ($0).

We recently produced quite a basic job specification with pretty standard requirements, a competitive wage with benefits and asked for several years of relevant experience. Having looked at all of the various job postings I would have thought there would be a wealth of talent looking for an opportunity like this. We were looking for around ten resumes to sift through as a starting point.

The number of available candidates and skills is a very difficult ask at the moment. There are simply not a huge number of candidates available with the required skill set. There isn’t just one problem; the number of candidates and skills are both big problems at the moment, there isn’t enough of either.

Our first thought was that wage might be an issue, so what if we were will to increase the wage offering?

Wages aren’t really the issue. It’s quite a general problem that people are unwilling to move jobs right now. The economic state is not conducive towards it. People just don’t know if the company is going to be around next month, or if they’ll be forced to cut costs. If Microsoft and Sun are having to do it, then who will be next?

But surely if there are scores of people being made redundant there should be talent available for hire.

Typically, most of the people being made redundant on the news aren’t highly skilled technical types. Some of them are but the majority are unskilled. Of those technical staff looking for work, many of them are contract staff who haven’t reach the point of really having to work yet. Some of them need to work, but many of them can “play it cool” for a while yet.

So is the industry really in crisis, or is it actually faring quite well at the moment? Are there tens of thousands of skilled developers out there struggling to find work, or just a few more than usual? I’m sure there must be a large number of skilled people who have recently lost their job, but if so where are they and why don’t they seem to be looking for work?

The List of Technical Questions

The candidate is presented with a list of technical questions that start with basic questions and slowly move towards more difficult ones. These could be about language specifics, API’s they claim to know or anything technical that is related to their potential position. Anyone with a basic knowledge of development principles stands a good chance of getting a reasonable score with the basic questions. Most people can memorise answers to the general technical questions, but does that really give you an insight into their ability?

The Example Code Test

The candidate is asked to write some general purpose code or possibly something resembling code they might be expected to work on. Anything general should be quite straight forward for the candidate, but anything that expects them to write code to specific API’s could produce undesirable results. If the candidate has claimed to have a good working knowledge of an API they have no excuse, but if they didn’t use the API yesterday, last month or ever, should that really sway your hiring decision? Is this candidate really better or worse than the one before?

A Different Way?

Joel Spolsky keeps his criteria for hiring staff quite simple; smart, and gets things done. If we approach hiring with such simple criteria; development is about solving problems and a good developer needs to excel at this regardless of their chosen language. They need a natural aptitude to understand a problem, break it down and arrive at a a solution. Presenting a candidate with technical questions or example code rarely tests those natural problem solving abilities in any great deal.

Rubik’s Research

A recent batch of company branded merchandise contained a single rubik’s cube. Over the course of a couple of months, the rubik’s cube was passed around the office, each member of the team having differing degrees of success. One team member was a rubik’s cube wizard, spinning and flicking the squares around to complete the puzzle in what seemed like seconds. This team member also happens to be exceptional at their job and has amazing problem solving skills. This team member is not a developer, but I have no doubt that if they decided to turn their hand to it, they would be an exceptionally productive one.

Some of the other team members just couldn’t break the problem down and struggled to find the patterns that advanced the puzzle. Even after training from the rubik’s cube wizard and written instructions on how to solve the puzzle, some team members still couldn’t progress from the jumbled mess. Some of these individuals could be classified as average (not exceptional, but not bad) developers and this puzzle really seemed to highlight the distinction.

The rubik’s cube is only one example of a problem solving challenge (some would argue one of the hardest), but even when supplied with the answers it still provides a good challenge. Fan’s of the classic game show Krypton Factor might already have an idea of the kind of challenges a candidate could undertake; from the impossible to the absurd. The idea here is simply that by augmenting a normal interview with a puzzle element, it may add some insight into the candidates puzzle solving approach.

Conclusion

The difference between average, good and excellent developers can often be traced back to their aptitude to solve basic problems. If team members are given the solution to problems but still can’t progress further, does this give us an insight into their general analytical approach? Problem solving skills can be taught to some degree, but does the rest just come naturally, is there only so much you can teach? Typical interviews often only touch on this ability and don’t look at it from a pure approach.

Puzzles like the rubik’s cube are a great way to test an individuals problem solving abilities, potentially putting them on a level playing field. These kind of puzzles force individuals to look for patterns, understand the process and apply it; after all isn’t that what development is all about? Next time you have a candidate in for an interview, should you include the the rubik’s approach?

Note: I have tried to find more information on this subject but as yet I’ve found very little real research. I’d be interested to hear about the links between problem solving and programming ability.