The new year sees the launch of Pramatr’s Identity Management solution, something we’ve spent the last year working hard on.

It will initially focus on the core problem of user provisioning; user management, resource provisioning, de-provisioning, auditing and upfront risk reporting.

All registered users will get access to exclusive early releases soon and have the opportunity to give feedback, share ideas and thoughts through the forums. For all those that haven’t joined us yet, registering is a great opportunity to get involved in the project and to help in its direction. With your input we can build a product that answers the need of users, focus on solving problems that really matter.

To register visit our website.

From the Pramatr team We wish you all a happy and fruitful 2010 !!

Forgotten passwords and password problems are the second most common reason workers call help desks with between 20%-50% of all calls requesting password resets. As long as employees continue to have to remember credentials, resets will continue to plague businesses – but exactly how much does a password reset cost a company?

Show Me the Money!
For millions of support staff and administrators around the world; resetting forgotten, expired or even compromised passwords is part of the territory. It comes as no surprise however that these staff find this activity tedious, time-consuming and from a business perspective extremely expensive. According to Forrester research, the average cost of a password reset is in the region of $70.

Although statistics vary depending on the organisation, the following are universal findings:

• Help desks receive 1.75 calls per-user per-month about passwords
• Password resets account for 30% of all help desk calls

Tallying up these numbers and using Forrester’s average support call cost of $25 per call:

After calculating all of these numbers, it’s quite amazing to see how something as small and simple as a password reset can cost so much. These estimates only account for users with only one password problem. Although many users may prefer to only have one password for all systems, it’s extremely uncommon and in fact they’ll have to remember numerous passwords at any one time. As we battle to ensure users regulary change passwords and continually increase the complexity rules around password security, we only compound the problems faced by users.

Looking at the above table; a medium sized business of around 300 employees can expect to lose over $40,000 a year on password resets with a business of around 500 around losing $100,000 – ouch!

Pramatr IAM’s Self Service Password Reset
Pramatr IAM provides a self service password reset solution that allows users to self reset their own passwords securely and easily across a varied number of systems. There’s no need to create a support ticket or even rely on a help desk, just open up a web browser and Pramatr’s self service portal can do the rest. Pramatr IAM’s self service password reset and management solution not only reduces the number of help desk calls but allows support staff, administrators and users to spend their day on more productivity tasks.

Pramatr IAM Early Access release is just about ready, so why not join the beta program? Registration will be opening shortly, until then you can catch our mussings and anouncements on our product and development twitter pages as well as keeping up to date with the product by following our blog.

We’ve been busy over the last few weeks adding final touches to Pramatr IAM and getting ready to release the first early access. We’ve got a whole host of neat features we’re looking forward to getting out and hearing what people think.

Our goal is to make Pramatr IAM an access management solution that can help users easily and effectively solve pressing problems in a way that works, that is attune to what people want and not what we think people want. So these early access releases provide a great opportunity for people to give us immediate feedback on the product.

Limited Registration Seats
Technology restrictions mean that the first early access release will be limited to the number of people that can actually download the product. For this release, those that register first will get the opportunity to download and try out the release. Right now we are looking for people that can really get some use out of Pramatr IAM; administering users, utilising the various repositories etc. and help give us real world feedback so together we can pinpoint key areas that need attention right away.

Opportunity to register will be available soon, in the mean time you can get announcements and hear our occasional musings by following us on our product and development twitter.